General Information

red flower privacy policy and legal notice

at red flower, inc., we are committed to protecting your privacy. this privacy policy and legal notice will advise you about how we protect your personal information, what choices you have concerning the use of that information, your legal rights as a copyright owner, and other pertinent legal information.

the information we collect and how we use it

we collect information on the site in order to make it possible for you to access all the features on our site and to enhance your overall experience on our site. you can browse our site without submitting any personally identifiable information, but we do collect some anonymous information when you access our site.

information provided by you

when you visit our site, you will be invited to provide personal information to purchase an product or subscription, or to join our mailing list. to purchase a product or subscription, you will be asked for your name, billing and shipping addresses, e-mail address, credit card number and credit card expiration date. to join our mailing list, you will be asked for your e-mail address only.

information shared with third parties

we may use your contact data to send you information about red flower. you may always opt out of receiving future mailings - see the “opt out” section below.

in addition, we may employ outside agents, meaning other companies or individuals to perform functions on our behalf, such as sending postal mail and e-mail, conducting sweepstakes and other promotional activities, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. these red flower agents have access to personal information needed to perform their functions. other than our outside agents and certain red flower suppliers and vendors, we keep all of your personal information private and will not share it with any third party, unless you have authorized us to or we are legally required to do so. red flower may also release personal information when we believe, in good faith, that such release is reasonably necessary to protect the rights, property or safety of red flower, our users, or others.

security of your information

when you purchase a product or subscription online, we need to obtain your credit card number

in addition, we may employ outside agents, meaning other companies or individuals to perform functions on our behalf, such as sending postal mail and e-mail, conducting sweepstakes and other promotional activities, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. these red flower agents have access to personal information needed to perform their functions. other than our outside agents and certain red flower suppliers and vendors, we keep all of your personal information private and will not share it with any third party, unless you have authorized us to or we are legally required to do so. red flower may also release personal information when we believe, in good faith, that such release is reasonably necessary to protect the rights, property or safety of red flower, our users, or others.

new patron

forgot your password?

Email Address *

Item Availability
If a product selected is temporarily out of stock at the time of your order, you have the option to be notified via email when this product comes back in stock. red flower does not accept any backorders. If you have any further questions on out of stock items, please contact red flower customer service at 212-966-1994, ext 0 or via email at taketime@redflower.com.

Promotion Codes
occasionally, we will offer our customers special promotions via email. These offers are available for a limited time only and expire on the date communicated. Promotions cannot be combined. At checkout, please be sure to enter the promotion code exactly as it appears in the email. If you experience any difficulty taking advantage of a promotion, we welcome you to red flower customer service at 212-966-1994, ext 0 or via email at taketime@redflower.com.

Gift Wrap
All orders placed on redflower.com have the option to be gift wrapped for $5 which include a message card that you may personalize during checkout.

Sales Tax
In compliance with state law, we charge sales tax for orders being shipped to NY. Sales tax will be applied to your total purchase, including shipping and handling charges.

Payment Options
To pay for your order, you have the choice of American Express, Discover, MasterCard and Visa. Please note that only credit cards issued by a U.S. financial institution will be accepted. red flower is unable to accept credit cards that have been issued by banks in foreign countries. For security purposes, your billing name and address must match the credit card information used for payment.

Create an Account
Once you become a patron of red flower you will be the first to know about promotions, special offers, and new products,. You’ll also have access to manage your email preferences, save your favorite products, view past orders, quickly move through checkout, and create an address book for yourself and the people you send gifts to.

Forgot Your Password
Please log in to your account at redflower.com and click on the ‘forgotten password’ link. Enter the email address associated with your redflower.com account. Then click ‘Email Password’.

Update My Account Information
To update your account information, please log in to your account at redflower.com and click on the information that you would like to update. Your account information includes your contact details, profile information, communication preferences, password, delivery details, and favorite products.

Delivery Options
red flower ships most domestic orders via UPS. UPS options* include (cost an average):

Ground, $7.50 (free on orders of $100 or more) - delivery within 5 to 7 business days for orders.
3 Day Select, $10
2nd Day Air, $15
Next Day Air, $20

*The cut-off time for picking and shipping orders is 12pm EST, Monday - Friday (excluding holidays), so please choose the appropriate ship method in order to receive your order timely.

Select items require special handling as specified by federal, state and local regulations governing the transport of these items, and the method of shipment for these items is dictated by these regulations. At red flower, we comply with these regulations; therefore the shipment of some products to certain locations, specifically Alaska, Hawaii, and U.S. Territories and PO/APO/FPO Boxes, is not possible. If this affects your order, we apologize for any inconvenience and thank you for your understanding. If you wish to provide a valid physical address within the continental United States to which we can deliver, we will be happy to ship your full order. Please contact Customer service with any questions.

P.O. Boxes
UPS does not deliver to P.O. Boxes; however, we can ship orders via U.S. Postal Service.

Military Installations
UPS does not deliver to military installations; however, we can ship orders to APO and FPO Boxes through the U.S. Postal Service. Please call our Customer service team to place an order at 212-966-1994, ext 0 or via email at taketime@redflower.com.

Alaska, Hawaii, and U.S. Territories
We ship to Alaska, Hawaii and the U.S. Territories via UPS Ground, 2nd Day Air, and Next Day Air. Regretfully, for these destinations, 3 Day Select is not an available option.

Canada
red flower does ship to Canada.

Other International Locations
If you find that the site is unable to ship to your destination country, please visit our store locator for retail locations near you.

Order Processing
Our goal is to deliver your order to you in the most timely fashion possible. The majority of orders ship within one business day of order placement and take 5-7 business days to arrive via standard ground shipping. For more information, contact red flower Customer service at 212-966-1994, ext 0 or via email at taketime@redflower.com.

Order Tracking
Upon placing your order, you will receive an order confirmation. Once your order ships, a shipping confirmation will be sent to your email so you can monitor the delivery date and time of your package. For additional assistance, please contact red flower Customer service at 212-966-1994, ext 0 or via email at taketime@redflower.com.

Returns Policy
Returns must be made within 30 days of your receipt date for a refund.

All merchandise must be accompanied by the packing list and in unused, saleable condition. Only products purchased on redflower.com may be returned for refund. red flower products purchased from all other locations must be returned to their original point of purchase. No refunds or exchanges can be given on promotional items.

We regret that we do not refund original shipping costs with the return, customers are responsible for the return shipping & handling charges. Please contact us immediately for assistance with damaged items.

Returns Procedure

Please call 212-966-1994, ext 0 or send an email to taketime@redflower.com. to receive a Return Authorization Number and reference your redflower.com order number in your request. Please send product(s) to our fulfillment center at:

red flower
13 prince st
ny ny 10012

All returns will be credited back to the original credit card used at time of purchase within 5-7 business days of our warehouse receiving your return. There are no cash refunds. Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

If you have any questions, please contact us via email at taketime@redflower.com or by phone at 212-966-1994, ext 0.

Red Flower

general information